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Terms of Use

Last updated 11 June 2026.

These Terms of Use (the Terms) govern access to and use of Linea, a practice-management software service for independent psychologists and psychotherapists. Linea is operated by the Linea Platform (Linea, we, us).

Linea is currently provided as an invitation-only beta service.

Support: [email protected]. Privacy questions: [email protected].

By creating an account or using Linea, you agree to these Terms, the Privacy Policy and, when you process client data through Linea, the Data Processing Agreement (DPA). If you do not agree, do not use the service.

1. Business-only service and eligibility

Linea is offered only for business and professional use. You may use Linea only if you:

  • are at least 18 years old and have legal capacity to enter into these Terms;
  • use Linea in connection with your professional practice or business activity;
  • are a psychologist, psychotherapist or other professional legally permitted to provide the services described in your profile; and
  • have authority to act for the practice or organisation that uses the account.

Linea does not verify professional qualifications, licences, memberships, diplomas or the truthfulness of profile information unless we expressly state otherwise. You are solely responsible for ensuring that you may lawfully provide your services, work with particular clients and process their data.

2. What Linea provides

Linea provides software tools that may include:

  • a public professional profile and booking page;
  • availability and calendar management;
  • booking, rescheduling and cancellation flows;
  • client records and appointment history;
  • session notes, therapy goals, clinical formulations and client core profiles stored in the clinical vault;
  • reminders and email notifications where enabled;
  • therapist-uploaded avatars and credentials;
  • optional Google sign-in and Google Calendar synchronisation; and
  • subscription billing for Linea plans where billing is enabled.

Features may change during the invitation-only beta. We may add, modify, suspend or remove beta functionality where reasonably necessary to improve security, reliability or product fit. We will avoid materially reducing a paid plan without reasonable notice where practicable.

Linea is practice-management software. It is not a medical device, emergency service, clinical decision-making system, insurer, marketplace or provider of medical, psychological, legal or tax advice. Clinical and professional decisions remain entirely yours.

3. Accounts and security responsibilities

You must provide accurate account information, keep it current and keep account credentials confidential. You are responsible for activity under your account unless caused by Linea's breach of these Terms or applicable law.

You must promptly contact [email protected] if you suspect unauthorised access, credential compromise or loss of access to the clinical vault.

You may not share an account with another person unless Linea expressly enables a multi-user feature for your plan.

4. Clinical vault and irreversible recovery trade-off

Linea uses two different protection models. They must not be confused.

4.1 Clinical vault content

Certain clinical content is encrypted in your browser before transmission. This includes session-note bodies, note titles and risk levels, therapy-goal descriptions, client core profiles and clinical formulations. Linea stores encrypted ciphertext and wrapped key material but does not receive the plaintext master key, your vault passphrase or your recovery words. Linea cannot read or decrypt this vault content.

4.2 Operational client data

Other data needed to operate the service — including client name, email, phone number, emergency contact and intake answers where enabled — is processed by Linea on your behalf and protected using server-side encryption and access controls. Linea can decrypt this operational data where necessary to provide the service, fulfil your instructions, maintain security or comply with law.

4.3 Recovery

You can unlock the clinical vault using your passphrase or a recovery method offered during setup. If you lose both your passphrase and every valid recovery method, the clinical vault content becomes permanently and irreversibly inaccessible. Linea has no backdoor, escrow key or operator override that can recover it.

You are responsible for storing your recovery material safely. Before deleting your account, export your data using the available export function.

5. Your content and client data

You retain your rights in content you upload or create through Linea. You grant Linea a limited, non-exclusive licence to host, transmit, encrypt, decrypt where technically required for operational client data, back up, delete and otherwise process your content solely to provide and secure the service in accordance with the Privacy Policy and DPA.

For personal data relating to your clients, you act as the controller and Linea acts as your processor unless a specific processing activity is identified as one for which Linea independently determines purposes and means. You are responsible for:

  • having a valid legal basis for processing client data, including any special-category health data;
  • providing required information to clients;
  • handling client requests and complaints, with Linea's assistance where required;
  • using Linea consistently with professional confidentiality and record-keeping duties;
  • determining whether and how to process data concerning minors; and
  • avoiding unnecessary sensitive information in fields that are not part of the encrypted clinical vault, including tags.

The DPA forms part of these Terms whenever you use Linea to process client data.

6. Public profile, booking and client portal

You are responsible for information published on your profile, including your identity, credentials, services, pricing, availability and any external links.

Clients may use the public booking surface and limited client portal to request, view, cancel or reschedule appointments where enabled. You are responsible for your relationship with each client, including acceptance of bookings, provision of services, cancellations, refunds for your own services and professional communications.

Linea does not process payments from clients to therapists. Any record of therapist-client payments in Linea is informational metadata entered by you. Do not enter card details, bank credentials or other unnecessary payment data.

7. Optional third-party services

If you enable an optional third-party integration, such as Google Calendar, the third party's own terms and privacy rules may apply. You authorise Linea to send the minimum data required for the integration. Configuration options may allow limited client information to be included in calendar entries. Review settings carefully before enabling them.

Linea may use infrastructure and service providers as described in the Privacy Policy and DPA.

8. Acceptable use

You must not use Linea to:

  • break the law, infringe rights or violate professional duties;
  • process data without a lawful basis or required notice;
  • upload malicious code or interfere with service security;
  • access or attempt to access another user's data;
  • reverse engineer, scrape or overload the service except where mandatory law permits otherwise;
  • resell or sublicense access unless a written agreement allows it;
  • store passwords, payment-card details or unnecessary sensitive information in free-text fields; or
  • claim that Linea verifies your credentials, endorses your practice or provides clinical advice.

We may suspend access where reasonably necessary to investigate a serious security risk, unlawful use or material breach.

9. Plans, beta access and billing

During the invitation-only beta, Linea may provide complimentary access or manually assigned plans. We may later offer free and paid plans. Current prices, taxes, included features, billing interval and any trial period will be shown before checkout.

If you start a paid subscription:

  • the subscription renews automatically for the selected billing period unless cancelled;
  • cancellation normally takes effect at the end of the paid billing period unless checkout or the customer portal states otherwise;
  • Stripe or another disclosed payment provider processes payment details; Linea does not store full payment-card details;
  • applicable taxes may be added or included as stated at checkout;
  • failed payments may lead to retry attempts, downgrade, suspension or termination after reasonable notice; and
  • except where required by law or expressly agreed by us, fees already paid are non-refundable.

We may change future prices with at least 30 days' notice. Price changes do not apply retroactively to an already paid billing period.

10. Data export, account closure and retention

You may export available data before closing your account. The browser-side vault export is designed to include clinical vault content that only your browser can decrypt.

When you request account deletion:

  • access is deactivated promptly;
  • sessions are revoked and your public profile is unpublished;
  • encrypted clinical-vault key material is cryptographically destroyed within 24 hours;
  • operational client data is deleted, zeroed or anonymised according to the Privacy Policy and retention rules;
  • backup copies expire according to the configured backup-retention window; and
  • limited audit, billing or legal records may be retained where necessary and permitted by law.

Cryptographic destruction of vault key material is irreversible. Export your records before deletion.

For individual client erasure requests, contact [email protected]. During beta, Linea may execute such requests through an operator-assisted process rather than a self-service screen.

11. Intellectual property

Linea and its licensors retain all rights in the software, branding, design, documentation and service content, excluding your content. We grant you a limited, non-exclusive, non-transferable, revocable right to use Linea during your account term in accordance with these Terms.

Feedback may be used to improve Linea without payment or restriction, provided we do not publicly identify you without permission.

12. Availability and beta disclaimer

Linea is provided on an as-is and as-available basis to the extent permitted by law. Beta features may contain defects or change. We aim to maintain a secure and reliable service but do not promise uninterrupted availability, error-free operation or recovery of clinical-vault content where the required recovery material has been lost.

Nothing in these Terms excludes rights or liability that cannot legally be excluded.

13. Limitation of liability

To the maximum extent permitted by law, Linea is not liable for indirect, incidental, consequential or special losses, loss of profits, loss of business or loss resulting from your clinical or professional decisions.

Subject to mandatory law, Linea's aggregate liability arising from the service is limited to the fees you paid to Linea during the 12 months preceding the event giving rise to the claim. For free beta access, Linea's aggregate liability is limited to EUR 100.

Nothing limits liability where limitation is prohibited, including liability for wilful misconduct, fraud or other non-excludable liability.

14. Termination

You may stop using Linea and close your account at any time. We may suspend or terminate access for a serious or repeated breach, security threat, unlawful use, non-payment or discontinuation of the service. Where reasonable, we will provide notice and an opportunity to export data before termination, except where immediate action is necessary for security or law-enforcement reasons.

Sections intended by their nature to survive termination remain effective, including confidentiality, intellectual property, liability, governing law and data-protection obligations.

15. Changes to these Terms

We may update these Terms as the service evolves. We will show the current version and date and provide reasonable notice of material changes. Continued use after the effective date of a change constitutes acceptance where permitted by law. If a material change is unacceptable, stop using the service and export your data before closing the account.

16. Governing law and disputes

These Terms are governed by Polish law. For business users, disputes are submitted to the courts competent for the operator's place of business, subject to any mandatory rules that cannot be excluded.

17. Contact

Support: [email protected] Privacy and data-protection questions: [email protected]

    Terms of Use · Linea